Leading outside the lines : how to mobilize the (in)formal organization, energize your team, and get better results / Jon R. Katzenbach, Zia Khan.

Author: Katzenbach, Jon R., 1932- author.

Physical Description:viii, 232 pages ; 24 cm.

Note:Introduction: like talking to a wall -- Using the informal to enhance the formal. The logic of the formal; the magic of the informal -- When the balance shifts -- Jumping together -- Motivating individual performance. It's all about the work -- Values driven, not values displayed -- It's still about performance -- Mobilizing organizational change. Setting the fast zebras free -- Melting the frozen tundra -- Mobilizing : a different kind of managing -- What to do -- In conclusion.

Note:Examines how two distinct factions together form the bigger picture or how companies actually work--the more defined "formal" organization of the company, including the management structure, performance metrics and processes, and the "informal," including the culture, social networks and ad-hoc committees.

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